Refund policy
We have a 14-day return policy, which means you have 14 days after you receive your item to request a return.
To qualify for a return, your item must be in the same condition as you received it, unworn or unused, with tags and in its original packaging. You will also need your receipt or proof of purchase.
To initiate a return, you can contact us at info@blackdrops.it. If your return is accepted, we will send you a return shipping label as well as instructions on how and where to send the package. Items returned without first requesting a return will not be accepted.
You can always contact us with any return questions at info@blackdrops.it.
Damage and problems
Inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can assess the problem and resolve it.
Exchanges
The fastest way to ensure you get what you want is to return the item you own and, once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we receive and inspect your return and let you know whether or not your refund has been approved. If approved, you will automatically be refunded to your original payment method. Keep in mind that it may take some time for your bank or credit card company to process and register your refund.
To qualify for a return, your item must be in the same condition as you received it, unworn or unused, with tags and in its original packaging. You will also need your receipt or proof of purchase.
To initiate a return, you can contact us at info@blackdrops.it. If your return is accepted, we will send you a return shipping label as well as instructions on how and where to send the package. Items returned without first requesting a return will not be accepted.
You can always contact us with any return questions at info@blackdrops.it.
Damage and problems
Inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can assess the problem and resolve it.
Exchanges
The fastest way to ensure you get what you want is to return the item you own and, once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we receive and inspect your return and let you know whether or not your refund has been approved. If approved, you will automatically be refunded to your original payment method. Keep in mind that it may take some time for your bank or credit card company to process and register your refund.